Terms & Conditions
Please remember that our terms and conditions are created for the safety of our passengers, employees, others, and equipment. By making your reservation with River Town Transport, LLC (hereinafter referred to as RTT), you agree to be bound by the following terms and conditions:
Service Rates, Deposits, Reservations and Cancellation Policy
- Deposits are nonrefundable unless service is not provided. This service can and will be a subcontracted service to affiliates of RTT.
- RTT charges a 50% fee if you cancel 6 days prior to your booking date. However, there is no fee if you cancel/reschedule 7 days before your booked date. Keep in mind that we had to also make reservations on your behalf at certain locations.
- RTT does not issue refunds for last minute, no shows or day-of-your-service cancellation. A full fare rate will be charged. The amount is non-refundable in the event of any cancellation.
- Deposits are non-refundable in the event of a cancellation. Our rates can be subject to change without notice.
- RTT CANNOT GUARANTEE THE TIME OF ARRIVAL AT THE MEETING POINT OR DESTINATION, AS IT MAY BE AFFECTED BY OCCURRENCES THAT ARE OUT OF OUR CONTROL, SUCH AS: TRAFFIC, ROAD AND WEATHER CONDITIONS.
- IN CASE OF LATE ARRIVALS CAUSED BY THE FACTORS MENTIONED ABOVE, THERE WILL BE NO REFUNDING.
In case of “emergency” overtime, the client will be charged emergency overtime charges (by the minute). These can reach as much as 10 times the contracted hourly rate. If you need to extend your rental, we will be happy to help you, unless the vehicle has already been booked by someone else after your rental time is done. Just make sure you contact us and check the shuttle’s availability.
OVERTIME IS POSSIBLE, BUT NOT GUARANTEED.
RTT reserves the right to substitute the vehicle in case a last-minute mechanical malfunction or other unpredicted event puts a rented vehicle temporarily out of service. Depending on the availability, the alternate vehicles may have different sizes and features than the initial one.
No refunds or discounts will be awarded if the substitute vehicle arrives at the meeting point on the agreed schedule.
Drugs and Alcohol Policy
- NO ILLEGAL DRUGS CAN BE CARRIED OR USED IN THE RTT VEHICLES. If any illegal activity takes place inside the vehicle, the chauffeur may terminate the trip with no refunds and has the obligation to call the police.
- SMOKING IS STRICTLY PROHIBITED IN OUR VEHICLES. Failure to comply will result in a $120 fine and the chauffeur may terminate the trip with no refunds. Feel free to ask the chauffeur to stop for a smoke break as many times as you need. A minimum $200 cleanup fee will be applied if smoking occurs in one of our vehicles.
- NO UNDERAGE DRINKING OR POSSESSION OF ALCOHOL IS PERMITTED. In case this occurs, the RTT chauffeur may terminate the trip with no refunds and the minors will be dropped off in a safe location.
Cleaning and Damage Fees
RTT reserves the right to charge additional cleaning and damage fees if during or after the shuttle ride, extensive cleaning is required due to the client’s actions. Fees may vary from $30 to $200 depending on extent of damage, the extra hours of clean up, and professional steam-cleaning needed. Severe cases that request upholstery or replacement of carpeting may even run up to $1,000.
During the rental, it is the client’s full responsibility to take care of their belongings. Please be sure to gather all belongings at the end of the rental. However, for any lost and found items, do not hesitate to contact us. We are not responsible for any stolen or missing personal items.
RTT CANNOT BE HELD LIABLE FOR ANY PERSONAL OR MATERIAL DAMAGE CAUSED BY THE HIRER DURING THE TRANSPORTATION SERVICE.
TO THE EXTENT PERMITTED BY FEDERAL LAWS, RTT FULL OR IN PART LIABILITY IS LIMITED TO THE COST OF THE HIRE AND ONLY UNDER THE TERMS OF THIS AGREEMENT.
NO RTT (THE HIRER) EMPLOYEE OR REPRESENTATIVE IS AUTHORIZED TO CHANGE OR WAIVE REQUIREMENTS STATED IN THE CONDITIONS OF TRANSPORTATION OR SERVICE.
RTT RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR REMOVE ANY PORTION OF THIS AGREEMENT IN WHOLE OR IN PART, AT ANY TIME, WITHOUT PRIOR NOTICE.
CHANGES TO THESE TERMS AND CONDITIONS WILL BE EFFECTIVE WHEN NOTICE OF SUCH CHANGE IS POSTED. TERMS AND CONDITIONS SHALL BE DEEMED COMPLETE AND EFFECTIVE UPON POSTING ON THIS WEBSITE.
I HAVE READ, UNDERSTAND, AND AGREE TO ALL OF THE ABOVE TERMS AND CONDITIONS. IF ANY OF THE ABOVE TERMS OR CONDITIONS ARE NOT RESPECTED BY ME (THE HIRER) OR ANYONE IN MY PARTY, THE RENTAL AGREEMENT WILL BE TERMINATED WITHOUT REFUND.
Waiver
Released Parties include RTT and its staff, affiliates, agents, contractors, insurers, equipment suppliers, event sponsors, organizers, promoters, officials, property owners, and advertisers.
Releasing Parties include the participant as well as the participant’s spouse, children, parents, guardians, heirs, next of kin, and any legal or personal representatives, executors, administrators, successors and assigns or anyone else who might claim or sue upon the participant’s behalf.
Rules and Regulations
- I grant RTT permission to use photos and/or videos of me for promotional purposes including, but not limited to use on social media sites.
- Any person arriving in an intoxicated condition shall not be allowed inside the shuttle.
- If a passenger feels ill, request that the chauffeur pull over immediately. Incidents are subject to additional fees.
- Liability for any damages to the vehicle, which are caused by the passenger(s), will be charged as additional fees.
- If ANY illegal activity is suspected or occurs during service, RTT will terminate service immediately.
- No person shall tamper with the Emergency Exit. Violations are subject to the Vehicle Code. A $100 charge plus any damages will be charged for tampering with the emergency exit or hanging out the windows (or throwing things out the window).
- There is zero tolerance for any physical or mental abuse to the driver.
- There is a $300 minimum charge for vomiting (or other bodily fluids) in the shuttle and $100 if it gets on the outside of the shuttle.
Acknowledgement of Understanding
I have read this agreement and fully understand its terms. I understand that I am giving up substantial rights, including my right to sue. I further acknowledge that I am signing the agreement freely and voluntarily and intend my signature to be complete and unconditional release of all liability due to ORDINARY NEGLIGENCE of RTT or the INHERENT RISKS of the activity, to the greatest extent allowed by law.